CellDe Call Center Solution is a premium Mobile Device Trade-in and Buyback solution developed by experienced domain experts, specifically for Call Center Trade-in and Buyback Operations. This solution enables Call Center Agents to assist and guide customers smoothly and efficiently through the mobile device Trade-in triage process to completion, ensuring a simple and hassle-free customer experience. Its unique Magic Mirror feature allows Call Center Agents to interact with customers by using its ability to access and view mobile devices at the testing stage, and to offer assistance throughout the Trade-in and Buyback process.
Greatly improves the efficiency and accuracy of Buyback operations
Allows Call Center Supervisor to monitor Agent activity in real-time
Configurable pricing policies and inspection workflows to suit client requirements
Complete transparency throughout process between Call Center Agent, Customer, and Call Center Manager